Política de envío
Shipping & Delivery Policy
This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside our Terms of Service:
By placing an order with KawaiiPop, you agree to the terms outlined below.
Processing & Shipping Times
Standard Orders
- Processing Time: 1–2 business days
- Standard Shipping: 5–7 business days (excluding weekends and holidays)
If you select an expedited shipping option at checkout, additional shipping details will be provided after your order is placed, when applicable.
Please note that all shipping and delivery timeframes are estimates only and are not guaranteed. Delivery times may vary due to carrier delays, weather conditions, customs processing, holidays, or other circumstances outside our control.
EU & UK Customers
For customers located in the European Union or United Kingdom, this policy does not affect your statutory consumer rights. Unless otherwise stated, orders will be delivered within 30 days of order acceptance.
International Shipping
We currently offer worldwide shipping.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the customer.
Customers are also responsible for complying with local laws and regulations regarding imported products.
Order Tracking & Delivery Delays
Once your order has shipped, tracking information will be provided when available.
After an order has been handed over to the shipping carrier, delivery times are outside of our control. While we will do our best to assist with shipping issues, we are not responsible for delays caused by shipping carriers, customs processing, weather events, or other unforeseen circumstances.
Refunds or cancellations are not guaranteed for shipping delays alone. However, this does not limit any rights you may have under applicable consumer protection laws.
For EU and UK consumers, your statutory rights remain unaffected.
Lost, Stolen, or Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible.
If a package is marked as delivered by the carrier but cannot be located, customers should contact the shipping carrier directly to file a claim or investigation request.
Free Promotional Items
From time to time, we may offer free promotional items.
Please note:
- Free items may ship separately from the main order at no additional cost.
- Some promotional items may temporarily be out of stock or delayed due to high demand.
Pre-Order Terms & Conditions
Certain products may be offered as pre-order items. These products will be clearly identified on the product page.
Pre-Order Shipping
Pre-order items will ship once inventory becomes available. You will receive a shipping confirmation email with tracking information after dispatch.
Estimated Dates
Any estimated shipping or arrival dates provided for pre-orders are estimates only and may change due to supplier, manufacturing, or shipping delays.
Payment
Payment for pre-order items is collected at the time of purchase.
Changes & Cancellations
If you need to modify or cancel a pre-order, please contact us as soon as possible. We cannot guarantee changes or cancellations once processing or fulfillment has begun.
Combined Orders
Orders containing both pre-order and in-stock items may be shipped together once all items become available.
To receive in-stock items sooner, we recommend placing separate orders. In some cases, partial shipments may be available upon request.
By placing a pre-order, you acknowledge and accept these terms.
Shipping Methods
We currently offer standard shipping options.
In some cases, orders may be fulfilled and shipped directly by trusted third-party suppliers or fulfillment partners.
Returns & Refunds
For information regarding returns and refunds, please review our Refund Policy:
Privacy Policy
For information about how we collect and use personal information, please review our Privacy Policy:
Contact Us
If you have any questions regarding this Shipping & Delivery Policy, please contact us through our contact page: